Support

Help for teams running RideDocu in production.

Reach the right team quickly for product issues, account questions, or security-sensitive requests. Public access is available without signing in.

Response guidance

Include the business name, affected workflow, and any screenshots or timestamps so the issue can be routed immediately.

Security-related reports should avoid sensitive personal data in plain text email when possible.

For active production issues, note whether dispatch, staff onboarding, notifications, or billing is impacted.

Product support

Questions about operations, user access, trip workflows, or issues seen in the web app.

Need help with deployment access, subscriptions, or organizational setup changes.

Report a sensitive issue or request documentation related to platform security practices.